Code Tv
Reviews and Complaints
www.codetvbox.com
Anonymous
These guys have a good product. This is an amazing product.
Bought a box from them 2 weeks ago. Took 1.5 weeks to ship, but after it shipped I got it relatively quickly (3 days). When I got it, the instructions included we very easy to read, and I was up and running within minutes. It even had a Netflix app so I could put in my account information. This box is a one stop shop for you to view anything. Works very well and am more than satisfied. I had one issue when my sound went out. I emailed them, and got a response in 5 minutes. I guess I mistakingly sat on the remote and hit the mute button. That was embarassing! But overall very happy with my purchase.
Pros:
- Fast delivery
- Amazing content
- Excellent product
Reason of review:
Good customer service
4 comments
Sundra Nfk
Code Tv - Shipping Service Review
Placed order 3/25, email says most order typically go out in 7-14 days. I didn't get an email with tracking until 4/12, that's 19 days! I call 4/14 and was told devices shipped today and I will have them today 4/18. Well guess what? No devices. I check tracking and you haven't even shipped them! I paid extra for fast shipping $38, 26 days later nothing! And tracking isn't showing anything. Carrier even specifically states they have not shipped box because they do not have it. All he did was create a label. Went to go open a PayPal dispute and it comes up please don't open disputes it will further delay your package. Must happen often to post a message like that ha! Dispute opened without hesitation!
Reason of review:
Order processing issue
Anonymous
If you speak foreign language this is for you. Not English friendly waste OF
Yes i have there responce you not get eamail that it
Reason of review:
Poor customer service
Anonymous
Code Tv - Streaming Media Box Review
This is a well made device with great speed and endless possibilities. BUT...if you are not willing to learn how to use it, it will seem like it doesnt work. You need to remember that this is an android controlled computer. Its not an apple tv. It needs to first of all be allowed to download all of the updates. Streams wont work right away. So let the box alone for about 30 min after initial set up. You need to know how to navigate around in a computer, this is not for beginners or people who are affraid of tech. Secondly get the blue tooth keyboard. It is so easy to use. And lastly, these guys are selling you a device, not a service. If you are looking for helpful service people get an apple tv or a firestick so you can call those huge companies and get tech support. Otherwise do it yourself. Youtube is a life *** for so many problems...use it. There are also forums to help you understand kodi and how to use it. The people at code tv dont have time to listen to you whine about your stupidity and lack of technical ability. They are busy shipping orders out, and not charging more for the devices. So put on your big boy pants and go learn something new today. Code TV is amazing and i will be buying 2 more units. I am a computer tech by trade so for me this is all very intuative. Most people are too dumb to understand what they are buying, thats why the go on this website and complain that it sucks. Probably the same idiots i have to deal with all day.
Reason of review:
Good quality
6 comments
Anonymous
Worst!!!!!!!
Ordered on the 18th of April paid for 3 day shipping on may 5th got an email with tracking number could tell they did not ship 3 day which would of cost them about $6 but charged me over $20 did not receive until may 12th with a standard shipping label if you want to charge $100 just charge it don't lie and have people think it's coming in 3 days to take almost a month . Have yet to try and use it but I'm sure it will go as the rest of the transaction went if it works I will let everyone know but doesn't look good with rest of the reviews
Reason of review:
Not as described/ advertised
Anonymous
The worst service i ever had with anyone
I returned a code tv box to them for a refund they received it on 4/6/17 as of today 6/15/17 not word they say its in the process. *** when they charged my credit card its done within 3 days
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
Don't fall for their BS
Their website brags about how the Code TV box is so wonderful, and upgrade from the Firestick...blah, blah, blah. We received ours, the remote barely works, their only response...buy the $30 blue tooth remote they offer as an add on. They made no offer to replace the existing remote or make any type of repair at all. Customer service leaves a lot to be desired...15% restocking fee to return the defective item. Don't order from these guys. They also have a business called Dealer Cost Car Audio that has a ton of bad reviews. Their return address for the Kodi box was: DCCA 16500 Aston Irvine CA 92606 They are a *** company that doesn't care about consumers. Buyer beware!
Reason of review:
Bad quality
1 comment
Anonymous
Code Tv - Delivery Service Review
I searched online for a while to find the right product for me. I came across the CodeTvBox and bought one to try. Upon checkout it stated that the orders take 7-14 days to ship. After the 15th day, still nothing. Then I came across this review site and got scared. Lol. I thought, I just lost $80! Low and behold, the next morning I woke up to an email showing the shipping label was created. A sigh of relief went through me for sure. It only took 2 days to get to me after it was picked up for delivery and I'm in Ohio so it was super quick! To all those giving bad reviews, yes, I agree the processing is slow. But you've got to take a step back and think for a minute...this technology we're buying is the "thing" to buy right now so I'm sure this company is swamped with orders. Please be patient because the product is so worth the wait!
Reason of review:
On time delivery
Kyliee Sfp
Code Tv Streaming Media Box Review
We had a firestick but wanted to try codebox since everything was already on it. The firestick is actually 5 times faster and when i contacted customer service and told them the issues i was having and that firestick was faster. They said that i lie. Worst product i have bought and even worse customer service.
Reason of review:
Bad quality
Anonymous
Great Product, Slow Service.
I think my review will echo most of the opinions in the other reviews on this page. The product is good, but the shipping and customer service is lacking. Bought the item fully knowing it was going to take some time to ship. I don't blame them. Even Amazon is out of stock of the product that they manufacturer. Total timeframe from order to delivery was 20 days. Slow, but as described by them. Got the product. As advertised. Kodi 17.1 was installed. Luckily I know my way around Kodi so it was relatively easy to set up. So I guess they kept their word in terms of shipping time and product advertisement. Will I buy from them again? I don't know. If you have the time to wait, at least you know you will get a good product. But if you are one of the impatient types, this place isn't for you. 3-Star company.
Pros:
- Excellent product
Cons:
- Takes time to ship
Reason of review:
Order processing issue
Anonymous
I'm a Happy Camper"
Personally, I read all the horrible reviews for Code Tv and I was scared to purchase my Amazon Firestick Jailbroken with Kodi. I'm glad I followed my own mind and purchased my Amazon Firestick Jailbroken with Kodi, I'm a happy individual. It took only 3 weeks for me to receive my product and everything was self explanatory and brand new. Your Customer service is awesome. I just love all my free movies that is the best thing could of happen to me. Code TV, I will be purchasing another product from your company. I know everyone is entitled to their opinion, but, honestly Code TV your company is the greatest. Keep up the great work :)
Reason of review:
All the Above!
Anonymous
READ about a future CONVICT
Attention; if you are considering buying this product stop. These bad reviews are true. Also the site says you are purchasing 17.1 Kripton but when it comes with 16.1 Jarvis. That's a felony to begin with. I called and the same person that was mentioned in the previous reviews. I tried to upgrade the system myself but it will not work. I asked for the person there to honor the 3 yr warranty and send me the advertised product I payed for. I was told that the 16.1 was fine and no and hung up on me. I called back and was cussed out and hung up on again. I believe also it is one guy that is running this scam operation. Also the phone number you call is an 855 suffix and is not traceable except by the proper authority. The number now has given to them and they was very thankful. They assured me it is being processed now. So be prepared, you know who you are you clown.
Reason of review:
Poor customer service
Theoden Twd
Code Tv Streaming Media Box Review
I just received my code TV box I plug it in and my TV keep saying no signal what am I doing wrong or is the box defected
Reason of review:
Damaged or defective
Anonymous
Slow shipping but great product!
I am in between. Good service, good customer emails, but SLOOOWWWWW shipping. I understand the items are in demand, so if you don't have patience, this is not the right company for you. If you got time, and want a quality product, buy from them. You will get it the product, you will be happy with it, just get over the time it took to get it. You can also always do this to your own firestick, there are tutorials online on how to do that, but who has time to do that on their own? I can do it myself, but I just don't have the time for it. Be prepared to wait.
Pros:
- Excellent product
Cons:
- Takes time to ship
Reason of review:
Order processing issue
Anonymous
Code TV period.
Awful customer service. I called to find the difference between their product and Amazon's and they hang the phone up. Called back several times and the same person answered the phone. Unprofessional. I believe they order these products and put the programs on. That's why it takes so long to receive the product. The page clear says to call customer service for product information. That is exactly what I did. Do not order from these people. Very nasty attitude. Told me he did not have time to answer my question because there were other callers on the line he needed to take orders from. I asked for my money back.
Cons:
- Cut off when trying to speak
- Sucks
- Customer service
Reason of review:
Poor customer service
Preferred solution: Full refund
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I took a chance on this product despite the poor review and DEEPLY REGRET IT...
DON'T BE LIKE ME... This one ain't it.
DO NOT BY THIS!!! THE POSITIVE COMMENTS ARE FROM THE OWNER.
THE BOX DOESN'T WORK. AND WHEN YOU ASK FOR A REFUND, THE OWNER DODGES YOU OR DEDUCTS SHIPPING AND A 15% RESTOCKING FEE FROM YOUR REFUND.
THIS IS NOT A GOOD BY AT ALL!!! STAY AWAY.
I have seen this and read some technical reviews about it. It appears cheaper, but not as good as a Roku box. Just saying----
I have a roku for the living room
which I love
but I am thinking about getting one of these for the bedroom
where can I get one online?
and how many channels does it come with ?